Have an Experience with us!
Wednesday, 5 November 2008
Are Customer satisfaction programs loosing its momentum ?
Finding yourself in a crowded market struggling to stand out?
Always looking for what’s new, …for inspiring new ideas ?
Come and have a date with us 5th November,
from 08.30am - 12.30 noon.
NBDA Asia, in collaboration with SPRING Singapore is organising a half day inspirational dialogue aimed at the service industry leaders.
Key note speaker is renowned author Mr Albert Boswijk – Director of the European Centre for the Experience Economy, The Netherlands.
No matter whether you are in retail, hospitality, public healthcare or private banking we promise we'll set you thinking, kick-start your imagination!
The Experience Economy event:
Transforming your business the customer way!
Be surprised, inspired, delighted and witness how entrepreneurs across the globe are successfully transforming their businesses by applying Experience Economy principles. And, in the process, build powerful connections with their customers, increasing sales and profitability.
The event is designed to enthuse entrepreneurs and business managers with new perspectives on how to create new value.
Expect examples and dialogues on how companies in Singapore could enhance their brand appeal, by redesigning their business from a true customer experience viewpoint, going beyond mere customer satisfaction.
Find inspiration in the example of a large global bank that serves latte’s and designer coffees. Witness a phone operator bringing the living room into the main street. Make a virtual tour to a beer brand that converted its old factory into an immersive experience and must see destination for tourist and brand aficionado’s.
See examples of retail environments which evoke all the senses,
and hear of customer service that goes beyond the ordinary,
helping customers to transform themselves.
The next big thing:
Customers all over the world call for new and meaningful
experiences. Experiences which ultimately facilitate transformation.
This requires putting the customer’s experience really first and
central to the business. It requires a deeper understanding,
engaging in a dialogue with customers and it is the next big thing
when it comes to building a strong brand bond.
Forget customer satisfaction surveys,…and start doing what customers really want from your brand,…to be understood,
to be surprised,…and to be blown away !!
Is this something for you?
Change agents wanted
If you are in retail, in (private) banking or in the hospitality industry and looking for new ideas.
If you are a determined owner, manager, entrepreneur looking for what’s next, looking to be inspired,….. this is really something for you.
Whether you are thinking of making the next step, or if you are already on your way but could use some confirmation, some reassurance, some more ideas,….this event will deliver and do more…..!
More…..
Registration:
The first dedicated event in Singapore!
Don’t miss this unique opportunity to be inspired and make a start to take your business to the next level!
Be part of the first dedicated Experience Economy event in Singapore.
Be part of something new. Book NOW and get the 'early bird' or the '2' special fees!
To book your seat, please e-mail your contact, name, to sharon@nbda-asia.com and Sharon will sent u a reservations form.
More details please see Events Registration for fees ...
In the true spirit of the theme of the event, we promise you, it is not going to be the usual hotel meeting room. Instead the event will be hosted in a place that tentalises all your 5 senses, stimulating your creativity ... see program details ...
